Refund Policy

Effective Date: July 1, 2026

Liberation Healthcare LLC Refund Policy

Liberation Healthcare LLC (“Liberation Healthcare,” “we,” “our,” or “us”) is committed to providing high-quality professional services, healthcare training, workforce development programs, transportation services, Medical Staffing, consulting, and educational resources. This Refund Policy explains when refunds may be available and how refund requests are processed.

By purchasing our services, you agree to this Refund Policy.

1. General Policy

Refund eligibility depends on the type of service purchased.

Some services may be fully refundable, partially refundable, or non-refundable based on the nature of the service and the work already performed.

2. Training Programs

Before Training Begins

Students who cancel their registration at least seven calendar days before the scheduled training date may receive a full refund, less than any non-refundable registration or processing fees disclosed at the time of enrollment.

Within Seven Days of Training

Cancellations made fewer than seven calendar days before the training start date may be eligible for a partial refund or a one-time transfer to a future class, subject to availability.

After Training Begins

Once a training course has started, attendance has been recorded, or course materials
have been provided, tuition is generally non-refundable, except where required by law.

3. Online Courses and Digital Products

Because online courses, downloadable materials, templates, and digital resources are accessible immediately after purchase, they are non-refundable unless:

You were charged in error.
You did not receive access due to a verified technical issue that we are unable to
resolve within a reasonable period.
A refund is required by applicable law.

4. Consulting Services

Consulting fees are earned as services are performed.

If a consulting engagement is canceled before work begins, amounts paid may be
refunded, and no less any agreed administrative fees.
Once work has started, refunds are generally not available for services already
performed.
If services are delivered in phases, only the unused portion of prepaid services
may be considered for refund.

Liberation Healthcare LLC does not guarantee grant awards, contract awards, financing approvals, regulatory approvals, or business outcomes.

5. Grant Writing Services

Grant writing, proposal development, technical assistance, and related professional services are non-refundable after work has begun because these services involve substantial professional time and expertise.

If a project is canceled before work begins, prepaid amounts may be refunded, less any documented administrative or processing costs.

6. Transportation Services

For scheduled transportation services:

Cancellations made at least 24 hours before the scheduled pickup time may
qualify for a full refund or service credit.
Cancellations made with less than 24 hours’ notice may be subject to
cancellation fees.
No-shows are non-refundable unless cancellation is due to circumstances
beyond the client’s reasonable control and approved by Liberation Healthcare
LLC.

7. Staffing and Recruitment Services

Fees paid for staffing, recruiting, credential verification, or placement services are governed by the applicable client agreement.

Unless otherwise stated in a written agreement, completed staffing and recruitment services are non-refundable.

8. Workshops and Events

If Liberation Healthcare LLC cancels a workshop, seminar, conference, or training event, registered participants may choose one of the following:

A full refund.
A transfer to another available event.
A credit toward a future program.

If a participant cancels, refunds will be processed according to the cancellation timelines
communicated for that event.

9. Duplicate or Incorrect Charges

If you believe you were charged incorrectly or more than once, please contact us within 30 days of the transaction.

Verified duplicate or erroneous charges will be refunded promptly.

10. Payment Disputes

Before initiating a chargeback with your financial institution, we encourage you to contact Liberation Healthcare LLC so we can review and attempt to resolve the issue.

Providing complete information about your transaction will help us investigate your request efficiently.

11. Refund Processing

Approved refunds will be issued using the original payment method whenever possible.

Please allow approximately five -10 business days after approval for the refund to be processed. Processing times may vary depending on your financial institution or payment provider.

12. Non-Refundable Fees

Unless required by law or otherwise stated in a written agreement, the following are non-refundable:

Registration fees.
Administrative fees.
Processing fees.
Completed consulting services.
Completed grant writing services.
Downloadable digital products.
Training materials are already provided.
Services are already rendered.

13. Exceptional Circumstances

Liberation Healthcare LLC may, at its sole discretion, consider refunds, credits, or rescheduling for extraordinary circumstances such as documented medical emergencies, natural disasters, or other events beyond the customer’s reasonable control. Any such accommodation does not create an obligation to provide similar relief in future cases.

14. How to Request a Refund

To request a refund, please provide:

Your full name.
Order or invoice number.
Date of purchase.
Description of the service purchased.
Reason for the refund request.
Any supporting documentation, if applicable.

Requests should be submitted using the contact information below.

15. Contact Us

Liberation Healthcare LLC

Email: info@liberationhealthcare.com
Website: www.liberationhealthcare.com

We will review refund requests as promptly as possible and respond in accordance with this policy and applicable law.